In this module, you will discover the importance and usefulness of Problem Solving.
Often problems are tackled at the symptom level and measures are not effective; so the problem just keeps coming back.
To help avoid this, you can use Root Cause Analysis tools so that problems are solved at the root cause level and you can be confident that you have dealt with the issue once and for all.
Enrol into this module to discover how Problem Solving can drive effective improvements.
The optional Certification for Skills and Knowledge assessment option will require the use of Root Cause Analysis tools and the implementation of the solution.
How it works
The module contains a range of learning options such as video, interactive, case studies and downloadable resources, templates and tools for application of knowledge.
We recommend you progress your learning through all these resources in this order.
The Learning & Statement of Knowledge assessment option requires you to:
- study the course content using the video, interactive and case studies
- complete an examination of 20 questions and achieve 75% or higher
Once you have passed the examination satisfactorily, you will receive a downloadable Statement of Knowledge as a recognition of your understanding.
The Certification for Skills and Knowledge assessment option requires you to:
- pass the Learning & Statement of Knowledge assessment option
- implement a project relevant to this module
- demonstrate your skills for all project assessment criteria
This option provides you with 1 hour of coaching and assessment support from a certified module topic expert.
Once you have passed the project assessment satisfactorily, you will receive a downloadable internationally recognised Certification for Skills and Knowledge as a recognition of your practical application.
The Statement of Knowledge assessment option is a pre-requisite of the Certification for Skills and Knowledge assessment option.
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